Welcome to
Pro Bono Legal Advice Clinic
Access to Justice
for Everyone
Free legal guidance, advice and signposting for low-income individuals, vulnerable people, immigrants and all those unable to afford legal representation.
Empowering Communities Through Accessible Legal Support
The Pro Bono Legal Advice Clinic is an independent community initiative dedicated to ensuring that everyone — regardless of their financial situation — has access to legal guidance when they need it most.
We provide free legal advice, guidance and signposting to low-income individuals, vulnerable people, immigrants, refugees and those who find themselves unable to afford professional legal representation. We believe access to justice is a fundamental right, not a privilege.
Please Note: The Pro Bono Legal Advice Clinic is an independent community initiative providing free legal guidance and assistance. It is not a firm of solicitors and is not regulated by the Solicitors Regulation Authority (SRA).
From Community Advice to Founding the Clinic
Founded on the belief that everyone deserves clear, compassionate legal guidance, regardless of their financial circumstances.
"Justice should never be a luxury. Every person — regardless of income, background or circumstance — deserves to understand their rights and have someone in their corner."
The Pro Bono Legal Advice Clinic was founded with a single, unwavering conviction: that the legal system should work for everyone, not just those who can afford it. What began as a grassroots community effort has grown into a dedicated service helping hundreds of people navigate some of the most challenging moments of their lives.
With a background spanning community advocacy, legal guidance and social justice, our founder has spent years witnessing first-hand the devastating impact that lack of legal access can have on individuals and families. The clinic exists to bridge that gap — offering free, compassionate, and practical legal support to those who need it most.
Independent & Community-Led: The clinic is not a firm of solicitors and is not regulated by the SRA. We provide free legal guidance, signposting and support to help people access the justice they deserve.
Our Legal Services
We offer a comprehensive range of free legal guidance and support services to help you navigate any legal challenge you may face.
Free Legal Advice & Guidance
Initial legal advice and guidance on your situation. We help you understand your rights, options and what steps you can take — completely free of charge.
Family Law Support
Guidance on divorce, separation, child custody, domestic abuse, care proceedings and other family legal matters. Compassionate support at every stage.
Employment Law Advice
Help with unfair dismissal, workplace discrimination, redundancy, contracts, tribunal preparation and understanding your employment rights.
Housing & Landlord/Tenant Disputes
Support with eviction notices, disrepair issues, tenancy agreements, rent arrears, housing benefit and disputes with landlords or housing associations.
Legal Documents & Correspondence
Help understanding legal letters, court orders, contracts and official documents. We also assist in completing forms and applications accurately.
Signposting Directory
We help connect you with specialist organisations, solicitors, charities and support services best suited to your legal needs and circumstances.
Court Representation Support
In some cases, we can assist with or fund representation in court proceedings, ensuring you have the support you need when facing legal proceedings.
Ongoing Casework
We don't just offer one-off advice. We provide ongoing casework support, working with you throughout your legal journey from start to resolution.
Community Legal Education
Workshops, resources and educational materials to help community members understand their legal rights and how to protect themselves.
How It Works
Getting free legal guidance is simple and straightforward. Here's how we can help you.
Get in Touch
Contact us via our online form, phone or email. Tell us briefly about your legal issue and your situation.
Initial Assessment
We'll review your situation and match you with the most appropriate legal volunteer or advisor for your specific needs.
Free Consultation
Meet with your advisor (in person or online) for a confidential, free consultation. Receive clear legal guidance and advice.
Ongoing Support
We stay with you. Whether that's signposting, completing forms, ongoing casework or court support — we're here throughout.
Stories of Empowerment
Real stories showing how guidance can help people understand their rights and take control of their own cases.
Helping Nadia Secure the Correct Benefits
Nadia, a Ukrainian woman of pension age living independently in the UK, needed help understanding Pension Credit and Housing Benefit. We guided her through the claims process and later helped her report an increase in her rent.
After Nadia stopped working part-time, she notified the DWP of this change of circumstances. However, her Pension Credit continued to be calculated as though she were still receiving earnings. We helped her submit a complaint requesting reassessment from the effective date of the change and payment of the resulting underpayment. We continue to guide her through the DWP complaints process.
Nadia submits all correspondence herself, keeps track of every deadline and approaches the process methodically. By explaining each stage and helping her prepare her own letters, we empower her to understand and manage her case independently.
"I was facing eviction and had no idea what my rights were. The clinic helped me understand my options and supported me through the entire process. I kept my home thanks to their help."
"As a refugee with limited English, I was so grateful for the multilingual support. They helped me understand my immigration documents and connected me with the right specialist. Life-changing service."
Frequently Asked Questions
Find answers to the most common questions about our services.
Yes. Our initial legal guidance, information and signposting service is provided free of charge.
We help you understand your legal issue, explain your rights and options, and identify the most appropriate next steps.
In some cases, where appropriate and subject to available funding, resources and the circumstances of the case, Pro Bono Legal Advice CIC may be able to arrange or fund further legal assistance. This could include obtaining advice from a qualified solicitor or, in exceptional cases, funding legal representation by a barrister at Court.
Decisions are made on a case-by-case basis after considering factors such as the complexity of the legal issue, the client's vulnerability, the availability of funding and professional assistance, and whether providing further support would further our charitable and community objectives.
As our resources are limited, we cannot guarantee that funding or legal representation will be available, and each request is assessed individually.
No.
Pro Bono Legal Advice CIC is an independent Community Interest Company (CIC). We are not a firm of solicitors and do not carry out reserved legal activities.
Our role is to provide legal guidance, information and signposting, helping people understand their rights and make informed decisions before seeking further legal assistance where necessary.
Our services are open to all members of the public, with a particular focus on low-income individuals, vulnerable people, immigrants, refugees and those unable to afford legal representation. We welcome everyone regardless of background, nationality or circumstances.
Yes.
We treat all information you share with us confidentially and handle personal data in accordance with our Privacy Policy and applicable data protection laws.
We will only share your information with another organisation or legal professional with your consent, unless required by law or where there is a safeguarding concern.
Yes.
We currently offer support in English, Ukrainian and Russian.
If you require another language, please let us know. Where possible, we will help you access suitable interpretation or translation services.
If your legal issue requires advice from a qualified solicitor or representation by a barrister, we will explain your options and discuss the most appropriate next steps.
Where appropriate, and subject to availability, we may be able to arrange free assistance from one of the qualified solicitors or barristers who volunteer with Pro Bono Legal Advice CIC.
If this is not possible, we will signpost or introduce you to independent solicitors, barristers, law centres, charities or other specialist organisations that may be able to assist.
Yes, we may be able to help.
We can explain the court process, help you understand legal documents, assist with preparing forms and organising your paperwork, and provide practical guidance before hearings.
We do not conduct litigation or carry out reserved legal activities ourselves.
Where appropriate, and subject to availability, we may be able to arrange free assistance or representation through one of the qualified solicitors or barristers who volunteer with Pro Bono Legal Advice CIC.
If this is not possible, we will help you identify suitable solicitors, barristers, law centres, charities or other organisations that may be able to assist.
We welcome applications from law students, legal professionals and members of the community who share our commitment to improving access to justice.
If you are interested in volunteering, please contact us with a brief introduction and your CV to [email protected]. We will let you know if suitable opportunities are available.
Help Fund Access to Justice
Your donation helps us continue providing free legal guidance to those who need it most. Every contribution makes a real difference to people's lives.
We are a non-profit community initiative relying entirely on donations and grants to fund our services, volunteers and resources.
♥ Donate NowYour Impact
Book an Appointment or Contact Us
Two ways to reach us — choose what works best for you.
Book a Free Appointment
Schedule a confidential, free consultation with one of our legal advisors at a time that suits you.
- ✓Free and completely confidential
- ✓In-person or online appointments available
- ✓Interpreter available on request
- ✓No judgement, no jargon
- ✓Flexible appointment times
All appointments are with trained legal volunteers and advisors. For complex matters, we will refer you to a regulated solicitor or specialist service.
Book a Free Consultation
Step 1 of 2 — Tell us about your situation
Our Office – Coming Soon
We are currently finalising the lease for our office premises. Once confirmed, our address and opening hours will be published here. In the meantime, appointments are available online by telephone or video call.
Phone
+44 7860 599507
Important: We are not a firm of solicitors. We provide free guidance and signposting. In an emergency, contact 999 or Citizens Advice on 03444 111 444.
Send Us a Message
Privacy Policy
Last updated: June 2025
Pro Bono Legal Advice CIC respects your privacy and is committed to following UK data-protection law and ICO guidance. We collect only the information needed to respond to enquiries, provide guidance and maintain appropriate records.
Information is kept securely, shared only where lawful and retained only for as long as necessary. You may ask to access, correct or delete your information, restrict or object to its use, or withdraw consent where applicable.
For privacy enquiries, contact us at [email protected]. For general information and guidance about data protection, please visit the Information Commissioner's Office.
1. Who We Are
The Pro Bono Legal Advice Clinic is an independent community initiative providing free legal guidance and assistance. We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority (SRA).
2. Information We Collect
We may collect name and contact details (email, phone number), details of your legal enquiry or issue, language preferences and accessibility requirements, and information submitted via our contact, volunteer and appointment booking forms.
3. How We Use Your Information
Your information is used solely to provide our free legal guidance services, respond to your enquiries, match you with appropriate advisors, and send service-related communications. We do not use your data for marketing without your explicit consent.
4. Data Sharing
We will never sell, rent or share your personal data with third parties for commercial purposes. We may share information with specialist legal organisations or referral partners only with your explicit consent and only where necessary to assist with your matter.
5. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for up to 7 years following closure of a matter.
6. Your Rights
Under UK GDPR, you have the right to access, correct or delete your personal data. To exercise these rights, contact us at: [email protected]
7. Cookies
Our website uses essential cookies only. We do not use tracking or advertising cookies without your consent.
8. Contact
For any privacy-related queries, please contact: [email protected]